BAC Transport

Privacy Policy

What personal information BAC Transport (Pty) Ltd collects, why we collect it, who processes it on our behalf, and what rights you have under the Protection of Personal Information Act, 2013 (POPIA).

Last updated: 16 October 2026

1. Who we are

BAC Transport (Pty) Ltd, registration number 2020/082600/07, is a South African road freight operator at 28 San Croy Office Park, 25 Die Agora Road, Croydon, Kempton Park, 1619, South Africa. In this policy, “we”, “us” and “our” refer to BAC Transport (Pty) Ltd. We are the responsible party for the personal information described here.

2. What we collect

We collect what you choose to send us, which is only what we need in order to reply, and a record of how visitors use the website.

  • What you type into an enquiry or quote form: your name, email address, telephone number, company name, the transport solution you select and your message, together with the record that you ticked the consent box. A quote request also carries the collection and delivery locations, the transport solution, a preferred collection date and delivery deadline, whether a clearing agent is appointed, and a description of the cargo with its approximate weight and size.
  • Technical details attached to that submission: the page the form was sent from, a request reference, the result of the anti-spam checks, and your IP address. These accompany the enquiry so we can answer it and so we can tell a real enquiry from automated abuse.
  • Anything you send us directly by telephone, WhatsApp or email.
  • How you use the website: the pages you visit, where you click and scroll, and the type of device and browser you use, recorded by Microsoft Clarity, Google Analytics and the Meta Pixel as described in section 5. What you type into a form is not recorded by any of them.

We do not ask for identity numbers, banking details or any special personal information through this website, and you should not send them to us through it.

3. Why we use it

We use the information you send for one purpose: to respond to your enquiry and to carry out any transport work that follows from it. That is the basis on which you gave consent, and we hold ourselves to it.

We do not use your details for marketing, we do not add you to a mailing list, and we do not sell, rent or trade personal information to anyone.

4. Who processes it on our behalf

We do not disclose the information you send us to third parties for their own purposes. A small number of service providers process personal information on our behalf, in order to make the website and our mailbox work, to show us how the website is used and to measure our advertising:

  • Microsoft. This website is hosted on Microsoft Azure, and enquiry notifications are delivered to our own mailbox through Microsoft 365. We also use Microsoft Clarity to see how visitors use the website (section 5). Clarity collects that information directly from your browser, and Microsoft also uses it as described in its own privacy statement.
  • Google. We use Google Tag Manager to load our measurement tools, and Google Analytics to count visits and see how the website is used (section 5). Google collects that information directly from your browser, and also uses it as described in its own privacy policy.
  • Meta. We use the Meta Pixel to measure our advertising on Facebook and Instagram (section 5). Meta collects that information directly from your browser, and also uses it as described in its own privacy policy.
  • Cloudflare. Pages carrying an enquiry form load Cloudflare Turnstile, an anti-spam check that distinguishes people from automated scripts. To do that, Cloudflare receives your IP address and technical signals from your browser, and may set its own cookie. This runs only on pages with a form.

Where these providers process information outside South Africa, they do so under contractual terms requiring protection comparable to that required by POPIA.

5. Cookies and tracking

We use Microsoft Clarity to understand how visitors use this website, so that we can improve it. Only after you accept optional tracking, Clarity records how you interact with it: where you click, how far you scroll, and session recordings that replay a visit. What you type into a form is masked by Clarity and is not recorded. Clarity sets cookies in your browser so that it can join the pages of one visit together and recognise a returning visitor. For how Microsoft collects and uses this data, see the Microsoft Privacy Statement.

We also use Google Tag Manager, which loads two further tools only after you accept optional tracking. Google Analytics counts visits and shows us which pages are read, how visitors found the website and roughly where they are. The Meta Pixel tells Meta, the company behind Facebook and Instagram, which pages you visit and which buttons you click, so that we can measure our advertising on those platforms and show our adverts to people who have visited this website. Both set cookies in your browser so that they can recognise a returning visitor. When a visit ends in an enquiry, they may also record that an enquiry was sent, but neither receives what you type into a form. For how Google and Meta use this data, see how Google uses information from sites that use its services and the Meta Privacy Policy.

Optional tracking is off until you select “Accept optional tracking”. “Essential only” keeps Google Tag Manager, Google Analytics, Meta Pixel and Microsoft Clarity off. We store your choice in this browser for up to 180 days, then ask again. If site storage is unavailable, optional tracking stays off. With your optional consent, we also keep limited campaign labels, the landing page path and referring website hostname for this browser session. If you submit an enquiry, those labels accompany the enquiry email to help us assess which marketing brings enquiries. We do not include URL query strings, fragments or form contents in those labels. Refusing optional tracking clears these session labels. Use “Privacy choices” in the footer to change your choice. Choosing “Essential only” after accepting saves your withdrawal and reloads the page to stop the loaded tracking tools. We also clear accessible first-party tracking cookies; data already sent and third-party cookies cannot be recalled by this control.

Cloudflare Turnstile remains available on pages with a form to protect enquiries from spam and abuse, independently of optional tracking. It may set its own security cookie. The site works without optional tracking, including with JavaScript disabled, although submitting the online form requires JavaScript. You can also manage cookies in your browser settings.

6. How long we keep it

Enquiry emails are kept in our mailbox for as long as the enquiry, and any work or record-keeping obligation arising from it, requires. Anti-spam rate-limiting records hold no readable identifier: your IP address is stored only as an irreversible cryptographic hash, and those records expire automatically within hours.

7. How we protect it

The website is served only over an encrypted connection. Enquiries are transmitted to our own systems and delivered to a mailbox under our control, protected by the access controls of our Microsoft 365 tenant. No method of transmission or storage is perfectly secure, but we take reasonable technical and organisational measures to protect what you send us.

8. Your rights

Subject to applicable law, you may:

  • ask what personal information we hold about you, and request access to it;
  • ask us to correct or update anything inaccurate, incomplete or out of date;
  • ask us to delete information we no longer have grounds to keep;
  • object to our processing, or withdraw your consent at any time;
  • complain to the Information Regulator of South Africa.

Withdrawing consent will not undo processing already carried out lawfully, and may mean we can no longer answer an open enquiry.

9. Our Information Officer

Our Information Officer is Broughton Amiss. Privacy requests, questions about this policy and requests to exercise any right in section 8 should be addressed to the Information Officer:

  • Email: info@bactrans.co.za, marked for the attention of the Information Officer
  • Telephone: +27 74 353 1006
  • Post: 28 San Croy Office Park, 25 Die Agora Road, Croydon, Kempton Park, 1619, South Africa

10. The Information Regulator

If you believe we have processed your personal information unlawfully, you may complain to the Information Regulator of South Africa, whose contact details are published at inforegulator.org.za. We would appreciate the chance to resolve the matter with you first.

11. Changes to this policy

We may update this policy to reflect changes in how the website works or what the law requires. The current version is always the one published here, and the date at the top records when it last changed.